Delivery & Shipment

Damaged, Defective, Or Malfunctioning Item (s) - All merchandise is shipped complete and without defect. If your order arrives broken, damaged, defective, and/or malfunctioning in anyway during shipping, then please contact us within seven (7) days of receipt of delivery so that we can quickly and professionally resolve this issue. We will work with you and the manufacturer until all issues are resolved.

Standard Delivery - Our vendors use either Federal Express or United Parcel Service. Items under 13 ounces maybe shipped through the United States Postal Service. Items shipped FedEx and and UPS are shipped using Home Delivery and Ground Services respectively unless otherwise stated. Tracking Numbers are provided 12 to 24 hours after shipment. Once your order has shipped it should arrive to you within 1 - 6 business days.

Freight Delivery - Our vendors use Reliable Freight Truck Carrier Services such as ABT, Federal Express, R+L Carriers, Yellow and Roadways Carrier (YRC), SAIA, United Parcel Service, etc. Tracking Numbers are provided 12 to 24 hours after shipment. Once your order has shipped it should arrive to you within 1 - 14 business days.

Delivery & Inspection - Someone must be available to receive and inspect the delivery of your order. The freight trucking company should call you to arrange a drop off time 12 to 24 hours before the arrival date. Lift Gate Fees are included within the shipping cost with your purchase.

Upon delivery - Please take extra time to inspect the packaging to ensure there has been no damage during shipment. If any part of your order is damaged (i.e. broken glass, severe damage to the packaging, etc.) during shipment, then “YOU MUST REFUSE THE ENTIRE DELIVERY”. Once you have "Signed and Received your Order from the Delivery Service" there is no recourse that you, eStoreroom, or the Manufacturer can take against the freight truck service for damages during shipment.

Damage Claim - If a delivery is damaged due to negligence of the shipping service and you have refused delivery, then a "Damage Claim" will be filed with the delivery company and arrangements for a replacement order can be made with the manufacturer.

PLEASE NOTE: All delivery dates are estimates and are not guaranteed. Business days do not include Saturday, Sunday or Major Holidays. You can expect delivery delays during the busy Winter Holiday Season and High Volume Seasonal Times.

Exchange & Return

Standard Exchanges & Returns

We are proud to provide our shoppers with a Thirty (30) Day Exchange & Return Policy for most items we sell.

If for any reason, you are not happy with your order within Thirty (30) Days from the Delivery Date, then you can exchange or return it to us for a Partial Refund. If a buyer chooses to exchange or return this item, then they must first contact our Customer Care Team to obtain a "Return Authorization Number" and "Return Instructions". Any Item returned without notice or a return authorization may incur additional fees. Exchanges or returns must be processed within 30 days of delivery.

The buyer will pay for shipment back to the designated address provided by our staff. Product (s) must be returned in the condition in which they arrived and in their original packaging. All materials and documentation's must be returned. For Exchanges, the buyer will pay any re-stocking and the all shipping costs to re-ship a second time. For Returns, the buyer will pay any re-stocking fees and all shipping, handling, and insurance cost. If an item has been sold with free shipping, then the actual shipping, handling, and insurance cost will be deducted from the refund.

Comfort Line Spas & Hot Tubs, and Spa Covers Exchange & Return Policy

All Sales are Final. Comfort Line does not accept returns of their spas, hot tubs, and spa covers. Any Defects, Malfunctions, or Part Replacements will be covered under the Manufacturer's Warranty.

Comfort Line Chemical Kits & Spa Filters 30 Day Exchange & Return Policy

For health reasons, these items may not be returned once it has been opened. Unopened and unused Chemical Kits & Spa Filters may be returned for a Partial Refund. If a buyer chooses to exchange or return this item, then they must first contact our Customer Care Team to obtain "Return Authorization Number" and "Return Instructions". Any Item returned without notice or a return authorization may incur additional fees. Exchanges or returns must be processed within 30 days of delivery.

The buyer will pay for shipment back to the designated address provided by our staff. Product (s) must be returned in the condition in which they arrived and in their original packaging. All materials and documentation's must be returned. For Exchanges, the buyer will pay any re-stocking and the all shipping costs to re-ship a second time. For Returns, the buyer will pay any re-stocking fees and all shipping, handling, and insurance cost. If an item has been sold with free shipping, then the actual shipping, handling, and insurance cost will be deducted from the refund.

Custom Made, Hand Made & Items Delivery by Freight Truck Exchange and Return Policy

All Sales are Final. Due to the size and/or nature of these product we can not accept returns. Any Defects, Malfunctions, or Part Replacements will be covered under the Manufacturer's Warranty.

Incorrectly Delivered Order (s) - If you placed an order and we made a mistake of shipping out the wrong item (s), we will be responsible for all shipping charges and fees involved in the pick-up of the incorrectly delivered product (s) and the exchange of the correct item (s) ordered. Incorrectly Delivered Order (s) do not include substitutions for a better quality item or slight variances in colors, etc.. This is for completely wrongly delivered item (s) on our behalf.

Restocking Fee - There is No Re-Stocking Fee for items priced $249.99 or less on all items. A 5% to 30% Re-Stocking Fee will apply to items priced over $250.

Warehouse Returns - Any Package that is Returned to the Warehouse because of: Refusal of Delivery, No One Home for Delivery, No One Home to Sign for Delivery, Incorrect and/or Insufficient Address, and/or Wrong Size and/or Color will result in the buyer paying all shipping cost plus a 5% to 30% Restocking Fee. The buyer will be responsible for All Shipping Costs (including the actual cost on items Shipped for Free) and the cost of return shipping back to the Warehouse.

PLEASE NOTE: If the buyer will like the Package Re-Delivered, then the buyer most pay the additional cost to ship a second time.

Payments

Online Payment -We accept American Express, Discover Card, eCheck, MasterCard, and Visa. You can choose to make payment onlne through our Shopping Cart, PayPal™, or Google® Checkout. eChecks are accepted via PayPal™. Every Transaction is 100% Safe, Secure, and "PCI Compliant". Confidentially Processed Online using a Minimum of 128 bit Encryption Certificate (SSL). eCheck Payments can take 8 to 12 Business Days to Process. They can take 3 to 7 Business Days for Payment Clearance and 3 to 5 Business Days for Shipment.

Payment by Telephone - We accept American Express, Discover Card, MasterCard, and Visa via Telephone. Payment can be made Toll-Free at 1-800-676-0113 Monday to Friday 10:00 am to 5:00 pm Pacific Time. We are not available on weekends and major holidays. All payments by telephone are safely processed online using 128 bit encryption provide by a Secure Socket Layer Cerficate. This process encodes all personal and financial information during the ordering and payment processes.

Payment by Postal Mail - We accept Cashier's Checks and Money Orders via Postal Mail. We do not accept personal checks. Please make payments payable to "DNJ Marketing Group" and delivered to eStorerooom.com, 906 Tenth Avenue, Suite 304, San Diego, California, 92101-6553.

Sales Tax - We do not charge Sales Tax for orders billed outside of California. All California Residents are charged 8.75% Sales Tax. e-Storeroom operates in Sunny San Diego, California. We are subject to paying City, County, and State Sales Taxes on Retail Sales from Purchases made by Residents of California. Sales tax will appear on the Checkout Page prior to payment. Click here to learn more about California City, County, and State Taxes.

Additional Shoppe Policies

Account Management - We do not require you to create a Buyer's Account or Password when purchasing from eStoreroom. Creating a Buyer's Account and Password allows you to Track Orders, View Order History, and Create Gift Address Book. We allow you total control over the information that is contained in your Buyer's Account and how it is used. You can edit or delete your Buyer's Account at anytime. You can register for a Buyer's account at anytime by filling out our Online Registration Form. You can also create a Buyer's Account at Checkout by filling in the box for Password.

Cancellations - Once a sale is made and payment completed, the item(s) you ordered are considered to be in process. Once an order is in process, it can be cancelled before it is shipped. But, due to our fast processing times an order maybe shipped within 12 to 36 hours. Once an order has been shipped, The buyer will be responsible for All Shipping Costs (including the actual cost on items Shipped for Free), Re-Stocking Fees, and the cost of return shipping back to the Warehouse.

Manufacturer's Warranty - Any and All Warranties will be provided by the manufacturer. Your purchase should be shipped with all necessary paperwork (Warranty Information, Assembly Instruction, Owner's Manual, etc.). If none is provided, then please contact our Professional Customer Care Team for Support. All warranties start on the Date of Purchase. Please refer to individual list for length and conditions of warranties.

Orders by Telephone - We accept Telephone Orders Toll-Free at 1-800-676-0113 ext. 331 Monday to Friday 10:00 am to 5:00 pm Pacific Time. We are not available on weekends and major holidays. All orders by telephone are safely processed online using 128 bit encryption provide by a Secure Socket Layer Cerficate. This process encodes all personal and financial information during the ordering and payment processes.

Order Status - Online Tracking Information is eMailed 12 - 36 hours after shipments have left the warehouse. You can also view your order status online.

Subscriptions - eStoreroom provides our shoppers and visitors with Free Sales Alerts, Exclusive Discount Coupon Codes, and Monthly eZine (eMail Newsletter). Subscribing to any eMail Information is completely optional. In order to protect your privacy and to prevent spamming we require every subscriber to verify there desire to join. A new subscriber most first provide us with a first name and eMail address. An eMail Letter will be sent to your email box requesting approval and verification that you would like to subscribe.